Get multiple users and customers
on a video conference
Multi-party video conferencing demo
Additional features with video conferencing
- Screen sharing with multiple participants
- Single video recording with all participants
- Add virtual background to employee side
- Have up to 5 participants on the call
- Participants could be customers or employees
- Take separate photo or document of each participant
Features in development and pipeline
- Real time language translation
- Speech to text
- Call analytics using Amazon Chime SDK
- Call with a system, where no agent is required
- Native mobile applications for employee side
Customer interaction and workflow features
- One to one video calling
- Auto video recording and playback of calls
- Text chat between customer and employee
- Pre-configured QnA module
- Face match between customer face & document
- Document photo capture and tagging
- Customer location capture using Google Maps API
- Screen sharing from both sides
- File sharing from both sides
- Customize call closure / disposition options
- Audit page for each customer interaction
Customer journey and routing features
- Connect customer to a specific employee
- Connect to a group of employees
- Connect to a central team (Round robin)
- Connect to a central team (Basis availability)
- Connect basis previous conversation
- Instructions or waiting page for customers
- Token numbers for customers in queue
- Routing basis product, language, use case etc.
- Option to jump customers to top of the queue
- API to connect customer from other systems
Enterprise features
- White labelled solution & hosted on company domain
- Option to customize workflows
- Data bank of all video calls with multiple field search
- API to sync call data with other systems
- Real time dashboard and detailed excel reports
- Team productivity and performance reports
- In built user access management module and API
- AD and LDAP integration for employee login
- Employee login from selected IPs only
- Integration with company SMS and email accounts