Run all your customer facing
operations on video.

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Video Contact Centre for end to end management of customer journey

VideoCX.io enables you to run all your customer facing operations on a video contact center application and in the End to end management of customer journey customer enters from client onboarding engine through API or webpage

Customer journey start

Independent login or redirect customer from bank's app or website using an API

VideoCX.io enables you to run all your customer facing operations on a video contact center application and in the End to end management of customer journey customer's routing logic is dynamic and it can be languague, product etc specific allowing client to control each of your valuable resource in routing to the right trained guy in your call center.

Customer routing logic

Connect customers to bank employees basis product, language, purpose etc

VideoCX.io enables you to run all your customer facing operations on a video contact center application and in the End to end management of customer journey; customer's queue is managed by videocx contact center platform software which ensures the resources are optimaly used.

Customer queue management

Show customers wait time, token number, or put them on priority basis portfolio

VideoCX.io enables you to run all your customer facing operations on a video contact center application and in the End to end management of customer journey; customer lands into agent and the customer facing operation on a video starts with mutual approval.

Customer and agent video call

Option to customize the steps and workflow for enabling various bank processes

VideoCX.io enables you to run all your customer facing operations on a video contact center application and in the End to end management of customer journey; status & document synchronisation are initiated using APIs to client systems.

Open APIs to sync data back

Integration with bank APIs to send instructions, sync video recording, docs etc

VideoCX.io enables you to run all your customer facing operations on a video contact center application & BFSI NBFC Video workflows are managed and updated into the RE systems. Documents and photos are collected analysed and stored in secured storage

Live dashboard and reports

Call wise reports, productivity analysis, live queue monitoring, call audit trail

Managed video workflows for Video KYC and Video Banking

Browser based video calling for customer
Native mobile apps for employees
One way or two way video call
Multi-party video conferencing
Auto call recording
Camera control
Parallel text chat
Screen sharing

VideoCX.io enables BFSI and NBFC domains to take complete control of video workflows. Browsed based video calling for customer for their fast onboarding

Customer Video Journeys are well managed; agents collect documents and photos compare and synced to RE systems along with workflow status

Collect documents and photos

One click capture of document photos
Option to use front and back camera
Document tagging
Merge multiple photos in a single file
File sharing
Watermarking on photos with employee details
Option to take high or low resolution photos
Zoom - Rotate - Crop option

Integrated with the best AI services

OCR and ID verification
Face match with AWS Rekognition
Google maps API for location capture
Text to speech using Azure Speech Services
Language translation using Azure Speech Services

VideoCX.io contact center platform is integrated with best services like OCR and ID Verification face compare, google maps for location, test to speech using azurre speech services, language translation etc.

In the customer video workflows customers are routed to specific employee, multiple employees or a specific group so that your resources are utilized optimally and in best possible manner

Customer routing

API for customer journey integration
Route customer to a specific employee
Route customer to multiple employees
Route customer to central team (One after the other)
Route customer to whosoever is available
Connect based on previous conversation
Routing based on product, language or any other attribute

Data bank and integration

API to share images, videos and data with other systems
Data bank with detailed search to find old records
Single page view of complete customer interaction

VideoCX.io enables you to run all your customer facing operations on a video contact center application and in the End to end management of customer journey; customer lands into agent and the customer facing operation on a video starts with mutual approval.

VideoCX.io enterprise video platform enables NBFC , insurance and BFSI domain industry to follow all controller guidelines(read here RBI guidelines for country india) so that your online video kyc is inline and smooth for customer as well.

User access management

LDAP, LDAPS, Azure AD login and SSO integration
Additional Captcha for employee login
IP based access for employees
Inbuilt user access and role management

Reports and dashboard

Live employee dashboard per group
Live customer queue report
Daily customer summary report
Employee productivity report

VideoCX.io enables you to run all your customer facing operations on a video contact center application and gives you runtime information of all your business workflows to have a complete control on the proceedings

VideoCX.io video contact center enables you to add Customized page for starting the customer KYC or video banking journey. Authenticate your customer using mobile OTP

Add your own customer entry page in Video KYC, Video Banking journeys

Customized page for starting the journey
Customer authentication using any API or mobile OTP
Fetch customer details from other systems using API
Add other selections like product, request type, language
API to connect a logged in customer from other system